Patient Portal Frequently Asked Questions
Getting Started on the My Health Patient Portal
You must fill out a patient portal sign-up form. These forms are at all of our Mankato Clinic locations. We need to be provided
with a valid ID for verification purposes. Once you have presented a valid ID and filled out a portal sign-up form, an e-mail will
be sent to the e-mail address that was provided on the form.
Check your “junk” or “spam” folder as the e-mail from FollowMyHealth can find its way into one of these folders. If you are
still unable to find the e-mail, contact Portal Support at 507-389-8694 or myhealthinfo@mankato-clinic.com and we can
resend an invitation.
The invite code is defaulted to the last four digits of your Social Security number or another number you may have written on
your form.
You would need to fill out a sign up form for each of the children you want to add to your account. At our Children’s Health Center we have a form made for families so you can put all the children’s names on one form. We can only set up the account for children under the age of 13. Children ages 13-17 don’t have access to the portal account. The Mankato Clinic is prohibited by law to offer children ages 13-17 portal access. In Minnesota there is a statute in place for situations ( ex: reproductive health and substance abuse) where minors ages 13-17 can direct their own care. If parents can see their portal, they would be able to see their child’s care information, which is protected under Minnesota law. You will receive an e-mail invite to get the
children added to your account.
The account retains all the old information, but no new information will be added by the Mankato Clinic to their portal account. Once the child turns 18, they can sign up for their own portal account.
Viewing and using the portal
Labs flow into your portal account as soon as your provider has signed off on them. Note: Labs that are ordered by an outside physician will not flow over to the portal because that physician is not part of the Mankato Clinic
When information is ready for you to view in your portal, you will receive an e-mail that says “you have new information available from Mankato Clinic.” When you log into your account, your updated sections will show under the Action Center
and Recent Activity
When your provider’s office sends you a message, you will receive an email saying “your healthcare provider’s office has sent you a secure message.”
Viewing or paying your bill through the portal isn’t an option at this time. To pay your bill you can click on the link which will take you to bill pay on our website. https://www.mankatoclinic.com/online-bill-payment
You can request an appointment through our website by clicking here https://www.mankatoclinic.com/request-anappointment If you are needing to change or cancel a current appointment, please call the department directly by accessing the list of departments https://www.mankatoclinic.com/specialites-and-services or by calling 507-625-1811.
The portal does not support this function at this time. The best way to request a refill of a prescription is to call your pharmacy directly. Remember to allow 72 hours for your prescription request to be processed.
If you have any information in your portal account that is incorrect, please contact the Release of Information Department at
507-389-8633.
Troubleshooting
We do not store usernames and passwords. We are only able to tell you what method you used to create your portal account. If you signed up using an existing account with Facebook, Google, Yahoo or Microsoft LiveID, your sign in is an e-mail address and the password for that e-mail address. If using the FMH Secure Login, the sign in is a username and password that you created for yourself. If you have the username, you can reset the password. If you are unsure of your login method, please contact Portal Support at 507-389-8694 or myhealthinfo@mankato-clinic.com.
Accounts that are not connected to the Mankato Clinic do not show any health information in them. If you have previously connected an account, it’s possible you are logging in with an unconnected account which would be why there is no health information showing in this account. If you have not yet connected an account to the Mankato Clinic, you will need to fill out a sign-up form and turn it in to us so we can issue you an e-mail invite for a connection.
You need to use the e-mail address you originally connected your portal account with. If you still have access to that e-mail address, you are able to create a connection to be able to sign in using the new email address from inside your portal account. Once you do that, you are able to use either method to sign into your portal.
Your account will need to be deleted by you or disconnected by us and a new invitation will be issued. Contact Portal Support at 507-389-8694 or myhealthinfo@mankato-clinic.com
If you are using a mobile device, you must use the FMH mobile app to go into your account by downloading the free app for your mobile device. Once the app is downloaded, you can log in to your account using the same method you would if you were using the computer.
Accounts that are not connected to the Mankato Clinic do not show any health information in them. If you have previously connected an account, it’s possible you are logging in with an unconnected account which would be why there is no health information showing in this account. If you have not yet connected an account to the Mankato Clinic, you will need to fill out a sign-up form and turn it in to us so we can issue you an e-mail invite for a connection.